Privacy Policy


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This privacy policy sets out how Nelus AI uses and protects any information that you give Nelus AI when you use this website.

At Nelus AI, we are committed to maintaining the trust and confidence of the visitors to our web site. Here you’ll find information on how we use and protect any data/information that you give us when using the website.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


Prior to sending any marketing communications we will explicitly request your permission via opt in options on this website.

What we collect

Personal data means any information about an individual from which that person can be identified. It does not include data, where the identity and identifying information has been removed (“Anonymised Data”).

We may collect the following information:

– Your Full name and contact details including email address
– Information about your device and how you use our site

How we use your information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • to provide you with information regarding our services by email
  • to notify you about changes to the Services;

Full Name and Contact Details

We capture your name and contact details so we can:
– Provide you with information about our service

Information about your device and how you use our site 

We may collect information about the devices you use, such as your mobile or browser and information about how you move around our website This helps us to improve our website for you and allows us to give you a better experience. This data is anonymised and will not include any of your personal details.

This information may also be used in fraud prevention allowing us to earmark suspicious activity and prevent other people’s cards from being used fraudulently. 

You don’t have to give us any of this personal information but if you decide not to provide it, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience.  But that is your choice and we understand that. If you have queries about sharing your data with us please contact us

How long we keep your data for

We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. If you “Unsubscribe” from this service we will retain data information for 12 months (unless otherwise instructed by you) after which it will be automatically deleted.

Whom we share your information with

Email Service Provider
In order to send you information by email, Nelus AI works with MailChimp. Each email we send will clearly provide the opportunity for you to unsubscribe from this service.


Your rights to access your information

We want you to feel safe with us having details and we want to keep you informed about how we use the information you give us. 

You have the rights to:
– be informed about how your personal data is being used
–  access any information we hold about you
–  request correction of your personal data
–  object to processing of your personal data
–  request erasure of your personal data

If you wish to view, update, amend or delete any personal data we hold about you please get in touch with us at [email protected]. We will try to respond to all legitimate requests within one month. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.

Maintenance and Security of Your Data

We are committed to ensuring that your information is secure. We endeavour to ensure that your data is stored securely and to prevent unauthorised access. We have security measures in place to protect your information which we monitor regularly.

Unfortunately, despite our best measures and efforts, because of the nature of the Internet, we cannot guarantee that your information will always remain at all times 100% secure. The continuing efforts of hackers to defeat even the newest of security systems means that we can never make this promise.

Online ads

We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target banners and ads to you when you use other websites. We do this using a range of advertising technologies such as pixels, ad tags and cookies.


Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. We use cookies on our website. For more information on cookies, please see our cookie notice.

Links to Other Websites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Changes to this privacy notice

We may change this policy from time to time by updating this page. If we make significant changes we will make that clear on the Nelus AI website or by some other means of contact such as email.